Home News TBWA Launches Major Brand Refresh for Dalata Hotel Group

TBWA Launches Major Brand Refresh for Dalata Hotel Group

TBWA\Dublin has launched a total refresh of the Dalata Hotel Group brands worldwide.

The launch follows TBWA’s 2023 win of their social media and performance social accounts across four markets.

The agency created new brand strategies, fed from insights gathered from its proprietary research methodology, 100Voices, to deliver new positionings for the Dalata, Clayton, and Maldron brands. Simultaneously it also developed a total brand redesign and guidelines – with brand and social/content shoots to feed website and social media assets.

Roma O’Connor, Chief Marketing Officer: “This has been a very exciting project for Dalata Hotel Group and we have loved working with the TBWA team,” says Roma O’Connor, chief marketing officer, Dalata Hotel Group. “We now have robust brand strategies and customer positioning which will support and guide the business as we move to becoming an international hotel company,” she adds.

According to Andrew Murray, director of growth & innovation at TBWA\Dublin: “This beautifully challenging task from Dalata Hotel Group provided us with the opportunity to showcase the breadth of our expertise – all with the goal of creating three distinctive brand worlds. From consumer research to brand strategy & positioning; from branding development and design to brand building social with performance & community management – this process has allowed us to showcase the power of looking at the Total Brand World. Since the rollout of our social & performance strategy in February – we’re seeing a ROAS of 14, and the new Total Brand World refresh will further increase brand scores and performance – driving more direct revenue onsite.”

Aleesha Tully, head of strategy adds: “With the end-goal of creating a refreshed and relevant brand presence in mind, the project was kickstarted with extensive research undertaken using 100Voices. We created bespoke Design Thinking exercises for our tailored Dalata panel of 150 (up from the usual 100) respondents across Ireland, the UK, Germany, and the Netherlands. This research revealed the underlying drivers of behaviour that impact consideration, booking, loyalty, and advocacy. In combination with additional research provided by Backslash, our global intelligence unit, across the travel, leisure, and hospitality sectors – we further contextualised these findings. Core consumer insights were unveiled that informed the creation of individual brand positioning of the three brands.”


Client: Dalata Hotel Group

Chief Marketing Officer: Roma O’Connor

Group Marketing Manager: Aoife Casey

Senior Group Digital Marketing Manager: Allan Myhill

Group Digital Marketing Manager: Phillipa Carroll

Group Digital Marketing Lead: Daria Amosova

Agency: TBWA\Dublin

CEO: Deirdre Waldron

Director of Growth & Innovation: Andrew Murray

Business Director: Yvonne Caplice

Head of Strategy: Aleesha Tully

Strategy Director: Michael Lawrence

Strategic Planner: Phumelele Kubeka

Creative Director: Niall Staines

Creative Lead: Adam Crane

Design Director: Kyle Schouw

Head of Digital, Social & Content: Luke Wilson

Senior Copywriter: Clara Traynor

Account Manager: Ciara Mannion

Senior Account Executive: Niamh Fitzgerald

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